TERMS OF TRADING

All prices are quoted in £ per square metre ex works unless otherwise stated.
VAT must be added to all prices.
Goods will only be accepted on return at our discretion and we reserve the right to charge a 20% handling fee.
Goods collected or delivered remain the property of Chauncey’s until they are paid for in full.
Goods may be inspected at our warehouse before delivery.
Prices and stock levels may change and therefore advertised goods or prices may be subject to change. Please call to confirm current price.
20% deposit is required for all orders. Special orders and orders due within 14 days need to be prepaid in full.
All cheques must be paid at least 14 days in advance and cleared before any goods may be delivered or collected.
Phone credit card payments may be accepted, but the card must be available to be inspected and the signature verified on delivery.
Delivery is free to local customers spending more than £1000. Other deliveries are charged on a mileage rate with a minimum charge of £30.
Deliveries are to ground floor level only.
The Customer is responsible for unloading goods with his own labour and without undue delay.
The customer must organise adequate labour to unload. Failure to do so may result in the delivery being returned to our warehouse and a charge for delivery being made.
Space for the delivery vehicle will need to be reserved if the delivery takes place in a narrow road where there is no passing room for other vehicles. Failure to do so may result in the delivery being returned to our warehouse and a charge for delivery being made.
Chauncey’s are not responsible for stacking the wood. Stacking advice sheets are available on request.
Any delivery date specified is an estimate only; Chauncey’s is not liable for any consequences of delay.
The Customer shall be deemed to have accepted the goods if he retains them for more than 7 days without notifying the seller in writing that he has rejected them.
Any complaint or claim must be notified to the seller in writing within 7 days of the receipt of the goods. Where a complaint is made the consignment as a whole must be retained or returned un-used. No claim will be accepted for any part of any consignment after work has commenced using the goods.
The absence of any complaint or claim within 7 days is conclusive evidence that the goods conformed with the contract in all respects.